Home alarm systems should be powered down as a last resort to reset the system out of alarm status. The transformer must be located and unplugged. (Often the screw that secures the transformer to the outlet will need to be removed.) Once the transformer is unplugged you must also disconnect the battery connection. Both terminals on the battery should be unplugged to ensure the alarm system will shut down.

Your keypad is informing you that the alarm system is not ready to turn on (Also known as arming the system). Common reasons for this are that a door or window is not completely closed, a motion detector may be sensing movement, or a previous alarm has not been cleared out of the memory. Correct the condition and the alarm system will be ready to arm.

The trouble light is an indication that something is not functioning properly on your security system. When a trouble is present the system trouble indicator light will illuminate. This could be caused by a number of different possible factors, such as low battery life, an activated tamper or communication problems. Refer to your owner’s manual or call Customer Service for assistance.

It's simple. Residential Customers can update here on the website or call the customer service department at 770-936-8700, Ext.3 and request an update form. Commercial or residential customers may always email changes to service@theprotectors.net. Make sure to tell everyone on your call list
what to do in case they receive a call from us.

We will be happy to investigate any problems you're having with your alarm systems. Contact the Service Department at 770-936-8700, Ext.3 for any service-related issues.

No. We have no control of your alarm system, and we do not keep a record of your access codes.

The home alarm systems allow a brief period for you to turn off your system before an alarm signal is sent to the Monitoring Center. This gives you enough time to cancel the signal and prevent a false alarm. These signals are still transmitted to the Monitoring Center and you may always call to check on what we received.

Yes, in case of a power loss, the back-up battery will activate to maintain your alarm protection for a couple hours. In the event your battery is low, please contact the service department to have replaced.

No, if you have an emergency, call 911 first. If you are unable to call 911, then press the panic or fire alarm button on your home security system keypad, and our Central Station will request emergency services.

Yes, it is your responsibility to make sure that your home system is in good working order. It's easy to test your security system; just refer to your owner’s handbook or call the Customer Service at 770-936-8700, Ext. 3 and follow the simple instructions we will provide. If you find that a part of your home security system is not working properly, call us to request repair service.

To change your billing address, please contact us directly at 770-936-8700, Ext.3

False alarms can take police away from real emergencies. When your home security system is activated, it's like dialing 911, the police respond thinking there is an emergency. False alarms can lead neighbors to ignore your alarm if it happens repeatedly. Taking the time to understand your home security system will prevent repeated false alarms. If you hear the alarm siren, call the monitoring station to cancel dispatch.

The code number is the number you enter on your home security system keypad to turn your system on and off. If you want to change your code number, consult your security system manual for specific instructions. If you need help changing your code number, call our customer service number. Be sure that all family members, frequent guests, and anyone with access to your home is aware of your code number.

Please call the customer service number on your invoice. Unfortunately, while the problem can be solved, it may require a service technician to visit your home.

This is your secret password that the Central Monitoring Station will require for identification when your alarm system is activated. The primary purpose of this password is to cancel false alarms. It assures the Central Monitoring Station that they are speaking to you, not an unauthorized person. It is also necessary to give your password to change any information stored at the Central Monitoring Station.

If you forget or give the Central Monitoring Station an incorrect password, they will send the authorities to investigate the situation. If you forget your central monitoring station password or would like to change it, call the customer service number.

Yes. Call the customer service number and notify them of these changes immediately. They will instruct you how to update your records at our office and relay this change to the Central Monitoring Station. It is imperative that we have your current phone number; otherwise, the Central Monitoring Station operator will not be able to call your home to verify an emergency.

Your home security system manual is an excellent source of information on your specific security system. This tool can explain unique features and how to operate them. If you have misplaced or were not furnished with the owner's manual for your security system, contact our customer service number and we will be happy to send you one.

Manufacturers recommend weekly tests to ensure that they are working properly. Follow the instructions in your system manual-you will need to contact Central Monitoring Station to complete the test. Periodically testing your security system is the only way to ensure that it will function properly in the case of an emergency

Certain municipalities in Georgia require home security system users to obtain an alarm registration/user permit. If you fail to do so, the municipality could delay or refuse to dispatch emergency personnel and/or assess you with fines.

Many insurance companies offer discounts if you have a monitored security system in your home. Click here: Customer Service to request a certificate to be emailed to you.

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to our payment portal, where you can pay your bill using a credit card or bank account.